The aim of this event is to look at dealing with and resolving conflict. The course will look at different strategies to deal with conflict including violent and non-violent conflict. During the course particpants will learn why many conflicts arise, strategies to prevent them arising and different methods to succesfully resolve them:

Learning Outcomes:

• Understand the nature of conflict
• Understand reasons why someone may behave in a challenging way

• Understand the role of counselling in dealing with conflict

• Understand and identify triggers for conflict

• Understand different strategies for preventing conflict arising

• Understand different techniques to resolve conflicts  

Contact Allan Johnston on 07898 111 782 or email allan.johnston@advantagetrainingconsultancy.com